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YUECHU METAL · COMPANY INFORMATION

Privacy Policy

How YueChu Metal handles the information you share when asking about our products, samples or quotations.

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In brief

We use enquiry details to respond to product questions, prepare quotations or samples, and communicate about a potential or existing business relationship.

Information we collect

When you contact us through a website form, email, telephone, WhatsApp or WeChat, we may receive:

  • Your name, company, job title, email address and telephone number.
  • Country, delivery destination and preferred contact details.
  • Product specifications, drawings, samples, quantities, applications and quotation requests.
  • Messages and records of our business correspondence.

Our hosting and technical service providers may also process IP addresses, browser information and request logs to deliver and secure the website.

How we use your information

We use the information to:

  • Answer questions and prepare quotations, samples or specification reviews.
  • Communicate about orders, production, packing and shipment.
  • Maintain business records and protect the security of our website and communications.
  • Follow up on relevant products or enquiries where permitted.

Please avoid sending confidential information that is not needed for your enquiry.

Sharing & service providers

We do not sell your personal information. We may share it with staff and service providers who help us manage enquiries and communications, as well as logistics partners, inspection providers or professional advisers when needed for a project.

Website enquiry forms send the details you submit to our enquiry-handling system. Depending on configuration, an email delivery provider may also process the message. Because our business and service providers may operate in different countries, enquiry information may be processed across borders.

Retention & security

We keep information for a reasonable period to manage quotations, customer service, business records and legal or operational requirements. We use reasonable measures to protect it, although no website or transmission method can be guaranteed completely secure.

Your choices

Depending on applicable law, you may ask to access, correct or delete personal information, or request restrictions on or object to certain processing. You may also opt out of marketing communications. We may need to verify your identity and retain some information where required by law or for legitimate business records.